Your credit voucher reference number now contains the first 3 letters of your surname. Please ensure you add these 3 letters to your credit voucher reference at the checkout when making your booking. For example:
Customer Name: John Smith
Original Credit Voucher Reference: 123456
New Credit Voucher Reference: SMI123456
Your credit voucher reference number must be applied in the promo code field at checkout. If our site doesn't accept your promo code then please ensure that there are no "spaces" after your promo code once applied.
If you are still experiencing any issues redeeming your credit voucher, please get in touch with us here. Please choose General Question as the Request Type.