There was an issue applying my promo code

Modified on Tue, 17 Aug 2021 at 03:34 PM

If your voucher code was originally only numbers, it now includes the first 3 letters of your last name at the beginning. Please see the example below:

Customer Name: John Smith

Original Voucher Code: 123456

New Voucher Code: SMI123456

Code format

6 or 7 numbers only

The below is an example and your unique numbers will match the original voucher code you were sent.

Your code now includes the first 3 letters of your last name at the beginning. Please see the example below:

Customer Name: John Smith

Original Voucher Code: 123456

New Voucher Code: SMI123456

Beginning with PWYH

Redeem on your original purchase site detailed in your voucher confirmation.

If you’re still having issues, please submit a General Question request using the 'Submit a Request' button and one of our team will be able to help you out.